Terms of Service
Last updated: 10 June 2026
These terms govern your use of Breeze, the booking and client-communication platform available at breezein.co. By creating an account or making a booking through Breeze, you agree to these terms.
The service
Breeze provides software that lets independent businesses take bookings, store client details, collect payments and deposits, and send email to their clients. Breeze is the software provider only: the contract for any appointment, service, refund, or fee is between the business and its customer.
Accounts
- You must provide accurate information and keep your sign-in credentials secure. You are responsible for activity on your account.
- You must be at least 18 years old to create a business account.
Acceptable use
- No unlawful, fraudulent, or abusive use, including sending spam or marketing email to people who have not booked with you or have unsubscribed.
- No attempting to access data belonging to other businesses or customers.
- We may suspend or terminate accounts that violate these terms or create risk for other users.
Payments, deposits, and no-show fees
Payments are processed by Stripe under Stripe's own terms. Each business sets its own prices, deposit requirements, cancellation windows, refund policy, and no-show fees, and is responsible for communicating and honouring them. Customers authorise saved cards to be charged in accordance with the policy shown at the time of booking. Refund requests should be directed to the business; Breeze facilitates refunds through Stripe where the business's policy allows them.
Customer communications
Businesses are responsible for the content of the marketing email they send through Breeze and for complying with applicable email and privacy laws. Breeze automatically includes an unsubscribe mechanism in marketing email and honours unsubscribe requests.
Availability and changes
We aim for high availability but the service is provided "as is" without warranties of any kind. We may modify or discontinue features with reasonable notice where practical.
Liability
To the maximum extent permitted by law, Breeze is not liable for indirect or consequential losses, missed appointments, disputes between businesses and customers, or loss of profits. Our total liability for any claim is limited to the fees you paid to Breeze in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
Termination
You may close your account at any time. On request we will delete your data as described in our Privacy Policy.
Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
Questions about these terms: hello@breezein.co.